Shipping policy

Here’s a clear, standard Shopify shipping policy you can use/do for a snacks store shipping pan‑India via Shiprocket. Replace the bracketed parts with your details.

Shipping Policy

Last updated: 02-July-2026

1. Order Processing

  • All orders are processed within 1–2 business days (Monday to Saturday, excluding Sundays and public holidays).shopify+1

  • Orders are not shipped on Sundays or public holidays.

  • Once your order is dispatched, you will receive a confirmation email with your tracking details.

2. Shipping Method & Coverage

  • We ship pan‑India using Shiprocket, which partners with multiple courier providers to ensure reliable delivery.shopify+1

  • Available shipping destinations include all states and major cities across India.

  • We currently offer prepaid and Cash on Delivery (COD) orders, subject to courier and location eligibility.shiprocket

3. Shipping Rates & Delivery Times

  • Shipping charges are calculated based on:

    • Order weight and dimensions

    • Pickup and delivery location

    • Selected courier partner (surface/air/local).shiprocket

  • Delivery timelines (after dispatch):

    • Metro & major cities: 2–4 business days

    • Other locations: 4–7 business days
      These are estimated times and may vary due to logistics, weather, or local conditions.shiprocket

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with:

    • Tracking number

    • Courier name

    • Link to track your shipment via Shiprocket or the courier partner.shiprocket

  • You can also track your order from your account on our website under “Order History”.

5. Shipping Restrictions

  • Due to food safety and logistics guidelines, we do not ship:

    • To addresses flagged as non‑deliverable by our courier partners

    • Outside India (unless a separate international shipping option is enabled).shiprocket

  • Some remote or restricted areas may not be serviceable; in such cases, we will inform you before processing your order.

6. Damaged or Lost Shipments

  • In case of damaged, lost, or delayed shipments:

    • Contact us within 7 days of the expected delivery date with your order number and any photos (if damaged).

    • We will coordinate with Shiprocket and the courier partner to resolve the issue.

  • For damaged products, we may:

    • Arrange a replacement, or

    • Provide a refund for the affected item(s), as per our evaluation.

7. Changes to Shipping Policy

  • We may update this Shipping Policy at any time.

  • The latest version will always be available on this page and will apply to all orders placed after the update date.